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박나경 ( Park Na-Kyung ) - 강남세브란스병원
이현경 ( Lee Hyeon-Kyeong ) - 연세대학교 간호대학
이태화 ( Lee Tae-Wha ) - 연세대학교 간호대학
박정숙 ( Park Jeong-Sook ) - 세브란스병원
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Abstract
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Purpose: The purpose of this study was to identify correlations among emotional labor, servant leadership, and communication competence in hospital nurses.
Methods: A self-administrated survey was conducted with a convenient sample of 210 nurses, using a structured questionnaire. The data were analyzed by descriptive statistics, t-test, ANOVA, and Pearson’s correlation coefficient using SPSS/WIN 20.0 program.
Results: The mean emotional labor score was 3.4±0.60. There was very strong and negative correlation between emotional labor and servant leadership (r=-.896, p<.001). Communication competence was positively correlated with servant leadership (r=.298, p<.001) and moderately and negatively correlated with both frequency of emotional labor (r=-.166, p=.016) and the degree of attention to emotional expression (r=-.143, p=.039).
Conclusion: As a strategy to reduce emotional labor of hospital nurses, the findings suggest training programs for nurses to enhance servant leadership and communication competence.
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KeyWords
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감정노동, 서번트 리더십, 의사소통능력
Emotional labor, Leadership, Communication
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원문 및 링크아웃 정보
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등재저널 정보
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